1. Acceptance of These Terms
These Terms of Service (“Terms”) govern your access to and use of the website at https://droxi.com/ (the “Site”) and the Droxi™ platform and related services (collectively, the “Service”) operated by Droxi AI ltd. (“Droxi,” “we,” “us”). By accessing the Site or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
2. Description of the Service
Droxi provides AI-powered software that helps healthcare organizations manage clinical inbox workloads, including document review, summarization, and workflow tools that integrate with electronic health record (EHR) systems. Specific features, service levels, and fees are set out in the applicable order form or service agreement between Droxi and your organization (the “Agreement”). If there is a conflict between these Terms and the Agreement, the Agreement controls.
3. Eligibility and Accounts
The Service is intended for use by healthcare organizations and their authorized personnel. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us promptly of any unauthorized use of your account.
4. No Medical Advice; Professional Responsibility
The Service is a workflow and clinical decision-support tool. It does not provide medical advice, diagnosis, or treatment, and it is not a substitute for the professional judgment of licensed healthcare providers. Providers remain solely responsible for all clinical decisions and patient care. AI-generated summaries and suggestions must be reviewed by qualified personnel before being relied upon.
5. HIPAA and Protected Health Information
Where Droxi processes protected health information (“PHI”) on behalf of a covered entity or business associate, that processing is governed by a Business Associate Agreement (“BAA”) between Droxi and the customer organization, as required by the Health Insurance Portability and Accountability Act (“HIPAA”). Do not submit PHI through the Service unless a BAA is in place between Droxi and your organization.
6. Acceptable Use
You agree not to: (a) use the Service in violation of applicable law; (b) attempt to gain unauthorized access to the Service or its systems; (c) interfere with or disrupt the integrity or performance of the Service; (d) reverse engineer, decompile, or copy the Service except as permitted by law; (e) use the Service to develop a competing product; or (f) upload malicious code or content you do not have the right to share.
7. Intellectual Property
Droxi and its licensors own all rights, title, and interest in the Service, including all software, models, designs, and documentation. Subject to these Terms and the Agreement, Droxi grants your organization a limited, non-exclusive, non-transferable right to use the Service during the applicable subscription term. No rights are granted except as expressly set out here.
8. Customer Data and Privacy
As between the parties, your organization retains all rights in the data it submits to the Service (“Customer Data”). You grant Droxi the right to process Customer Data to provide and maintain the Service as described in the Agreement and applicable BAA. Our collection and use of personal information through the Site is described in our Privacy Policy.
9. Confidentiality
Each party agrees to protect the other party’s confidential information with at least the same degree of care it uses for its own confidential information, and not less than reasonable care, and to use it only as needed to perform under these Terms and the Agreement.
10. Fees
Fees for the Service are set out in the applicable order form or Agreement. Except as expressly stated there, fees are non-refundable.
11. Term and Termination
These Terms apply for as long as you use the Service. Either party may terminate as set out in the Agreement. Upon termination, your right to use the Service ends, and Droxi will return or delete Customer Data as required by the Agreement, the BAA, and applicable law.
12. Disclaimers
Except as expressly set out in the Agreement, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, Droxi disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Droxi does not warrant that the Service will be uninterrupted or error-free.
13. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Except for breaches of confidentiality, IP infringement, or amounts payable under the Agreement, each party’s total liability under these Terms is limited to the amounts paid or payable by your organization for the Service in the twelve (12) months preceding the event giving rise to the claim.
14. Indemnification
You agree to indemnify and hold Droxi harmless from claims arising out of your organization’s misuse of the Service or violation of these Terms, except to the extent caused by Droxi’s breach of these Terms.
15. Changes to the Service or These Terms
We may update the Service and these Terms from time to time. If we make material changes to these Terms, we will post the updated Terms on this page with a revised “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
16. Governing Law
Unless otherwise specified in the Agreement, these Terms are governed by the laws of the State of Israel, without regard to its conflict of laws principles, and the competent courts located in Israel will have exclusive jurisdiction.
17. Contact Us
If you have questions about these Terms, please reach out through our contact page.
Last updated: June 10, 2026