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What a Physician Told Me That Changed How I Think About Our Messaging
A few weeks ago I wrote about what it’s really like to market in primary care — the trust deficit, the fatigue, the clinician who’s deleted…
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The Silent Crisis in Healthcare: EHR Inbox Overload and Clinician Burnout
The modern EHR inbox was designed to streamline clinical workflows and improve patient care. Instead, as detailed in the report “EHR Inbox Benchmarks: Scope. Impact. Solutions,” it has become an administrative burden that extends beyond office hours, consuming evenings and…
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Beyond the Inbox: A Physician’s Return to Patient-Centered Care
After 25 years of practicing medicine in Texas, Dr. Jason Conn faced a challenge familiar to many physicians: an overwhelming EHR inbox competing with actual patient care. His experience at Salience Health reveals how the right technology can transform clinical…
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See How A Family Practice Saves 5+ Hours Weekly with Droxi
Practice Overview: Challenge In 2020, Rebekah Kottkamp and her partners launched a new outpatient practice with a strategic focus on maintaining strong, personal communication with patients, especially through the patient portal. This patient-first leadership approach dramatically increased inbound messages and prescription…
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Thrive 2025 Recap: The Future of Clinical Workflows and AI Inside the Athena Ecosystem
Thrive 2025 was a clear signal that healthcare organizations are ready for practical, workflow-centered AI. Across sessions, partner booths, hallway conversations, and customer meetings, one theme came up again and again: clinicians need relief from operational and cognitive overload, and…
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How to Take Time Off Without the Clinical Inbox Guilt
The holiday season is the perfect time to step away, recharge, and spend time with the people who matter most. But taking real time off as a primary care physician requires more than just setting your out-of-office message. It requires…
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The Hidden Multiplier: How Your Clinical Inbox Amplifies Every Challenge Facing Independent Primary Care
athenahealth recently identified 7 key challenges facing independent practices– from declining reimbursements to administrative burnout. But there’s a common thread running through nearly all of them: the clinical inbox. Your daily avalanche of labs, refills, and clinical documents isn’t just another task….
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