Droxi Patient Text Messaging
SMS Terms and Conditions and SMS Privacy Policy
Program description. Droxi Patient Text Messaging sends text messages to patients of the healthcare practices that use Droxi’s software, on those practices’ behalf, to help practices and their patients stay in touch about the patient’s care. Messages may include:
- messages from your care team, such as answers to your questions or instructions from your provider;
- appointment-related messages, such as an invitation to schedule a visit;
- prescription updates, such as a notice that a prescription renewal was sent to your pharmacy;
- notices that your practice has replied to you or sent you a message, with a secure link to read it;
- invitations to enroll in a care program your provider offers, such as Advanced Primary Care Management, where you are asked to reply YES or NO, followed by a confirmation of your reply.
Every message names the practice it is sent for. We do not send advertising or promotional messages.
Who receives messages. We text only patients who have given their practice consent to receive text messages. Patients give this consent to their practice directly, for example on the practice’s intake form or by telling practice staff, and the practice records it in its health record system. We check that consent before every message. Agreeing to receive text messages is not a condition of receiving care from your practice.
Message frequency. Message frequency varies with your care and your communication with your practice. For a care program invitation you will typically receive no more than 3 messages: the invitation, at most one reminder if your reply was unclear, and a confirmation of your answer.
Message and data rates may apply. Standard message and data rates from your mobile carrier may apply to messages you send and receive.
Opting out. You can cancel the SMS service at any time. Reply STOP to stop receiving text messages from this number. After you send STOP, we will send you one message confirming that you have been unsubscribed, and you will not receive further messages. You can also ask your practice to stop text messages to you. To opt back in, reply START or contact your practice.
Help. If you are having trouble with the messaging program, reply HELP, or contact us at support@droxi.com. For questions about your care, a message you received, or a program you were invited to, please contact your practice or your provider directly. Text messages are not monitored for emergencies; in an emergency, call 911.
Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.
Supported carriers. Supported carriers include major US wireless carriers. Service may not be available on all carriers or devices.
Changes to these terms. We may update these terms from time to time. The current version is always available on this page.
Privacy. Please see the SMS Privacy Policy below.
SMS Privacy Policy
Information we use. To send these messages we use the patient’s mobile phone number, name, the name of their practice and provider, the patient’s text-messaging consent as recorded by their practice, and the details a message is about, such as an appointment, a prescription and pharmacy, or a message from the care team. When you reply, we receive your reply and the time it was sent, and we share it with your practice.
How we use it. We use this information only to send the messages described above on your practice’s behalf, to share your replies with your practice, and to honor opt-out requests.
No sharing for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or message delivery, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Health information. Droxi handles patient information on behalf of healthcare practices as their business associate under HIPAA, and protects it as described in our Privacy Policy at https://droxi.com/privacy-policy.
Contact us. Questions about this policy: support@droxi.com, Droxi AI Inc, 50 Milk Street Boston, MA 02109.
Last updated: November 1, 2026